*Updated: June 2026* *Author: Carefree Support* # Welcome to the CarefreeSCADA Knowledge Base CarefreeSCADA is a cloud-based SCADA platform operated by Advanced Control Systems for water and wastewater utilities, agricultural operations, and industrial systems. This knowledge base covers everything you need to monitor your system, manage alarms, collaborate with your team, and get help when you need it. > **Platform:** [https://web.carefreescada.com](https://web.carefreescada.com) > **Support Email:** [email protected] > **Support Phone:** (208) 362-5858 --- ## Getting Started New to CarefreeSCADA? Start here. - [[1. Getting Started/Getting Started|Getting Started]] — Log in, navigate the interface, and view your first site - [[Navigation]] — A guide to every section of the sidebar and top bar - [[1. Getting Started/Site Pages|Site Pages]] — Reading real-time data, analog values, equipment status, and embedded trends - [[Manage User Account]] — Set up your profile, add a phone number, change your password, and manage your session --- ## Alarming CarefreeSCADA monitors your process 24/7 and notifies your on-call team when something needs attention. - [[Alarm States]] — Understand alarm states, priority levels, and what the color indicators mean - [[Alarm Notification and On-Call Roster]] — How the escalation pipeline works and how to configure your on-call team - [[Site Alarm Control]] — View per-site alarms and change alarm modes and limits --- ## Team Management Manage who has access to your system and what each person can do. - [[User Management]] — Add new users, assign roles, and manage contact information - [[User Permissions]] — Complete breakdown of what each role (Manager, Operator-L1, Operator-L2, Read-Only) can access - [[On-Call Roster]] — Configure who receives alarm callouts at each escalation level - [[Audit Log]] — Review a log of all changes, control actions, and login events --- ## Analytics Review historical data and generate reports. - [[Tag Historian]] — Build custom multi-tag trends from any site and any time window - [[Alarm Journal]] — Review the complete history of alarm events, acknowledgments, and response times - [[Custom Report]] — Scheduled formatted reports tailored to your system --- ## Controls - [[Site Controls]] — Operate equipment, change setpoints, and switch Auto/Manual modes from within CarefreeSCADA --- ## Customization - [[Dashboards]] — Build personalized layouts with real-time data widgets from your sites - [[Customize Site Pages]] — Choose which values and panels appear on each individual site page - [[Customize Trends]] — Configure pen names, axis scaling, and plot layout on embedded site trends --- ## Help & Support - [[Support Tickets]] — Submit bug reports, feature requests, or general support questions directly to the Carefree Support team - [[Carefree Systems Maintenance Schedule]] — View upcoming planned maintenance windows for the platform --- *For immediate assistance, contact Carefree Support:* *Email: [email protected] | Phone: (208) 362-5858* *© 2026 Advanced Control Systems, LLC. CarefreeSCADA is a trademark of Advanced Control Systems.*