*Updated: June 2026* *Author: Carefree Support* ## Adding New Users to Your Team Once your CarefreeSCADA account is set up, you can add operators, on-call personnel, and any other team members who need access to the platform. You must have the Manager role and an authenticated session to add or edit users. See [[User Permissions]] for role details. 1. From the left sidebar, click **Manage Team**.  2. Click **User Management**.  3. If you have not already authenticated your session, click the padlock icon in the top right of the page and complete Multi-Factor Authentication. See [[Manage User Account#Authenticating Your Web Session]] for detailed steps.  4. Send the Multi-Factor Authentication code to your preferred contact method. Enter the 6-digit code into the **Verification Code** field and click **Submit**.  5. You should now see a **New User** button in the top right of the page. Click it.  6. Fill in the new user's information. The email address is required — it is how the user receives their temporary password. For details on each role, see [[User Permissions]].  7. To further configure the user (add contact info, set a call schedule, reset a password), click the **Manage User** button next to their name.  8. The Manage User panel opens, where you can reset the password and add contact information. The email is auto-populated when the account is created. To enable SMS alarm notifications, the user needs a phone number on their account. Click **Add Contact Info**.  9. Set the contact type to **SMS**, enter the user's 10-digit phone number, and click **Add Contact Info**. The user can now receive alarm notifications and Multi-Factor Authentication codes via SMS. To set up who gets called when an alarm fires, see [[On-Call Roster]] and [[Alarm Notification and On-Call Roster]].  --- *For help adding users, contact Carefree Support at [email protected] or call (208) 362-5858.* *© 2026 Advanced Control Systems, LLC. CarefreeSCADA is a trademark of Advanced Control Systems.*